Privacy Policy

Last updated: 19th June 2025

1. Introduction

ClearPower Lightcore ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clearpower-lightcore.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase
• Subscribe to our newsletter
• Contact us through our website
• Participate in surveys or promotions

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling orders
• Providing customer support
• Sending newsletters and marketing communications
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: When you have given clear consent for specific purposes
• Contract: When processing is necessary for contract performance
• Legal Obligation: When required by law
• Legitimate Interest: For business operations that don't override your rights

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With service providers who assist in business operations
• When required by law or legal process
• To protect rights, property, or safety
• In connection with business transfers

6. Data Retention

We retain personal information for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

7. Your Rights Under GDPR

If you are located in the European Economic Area, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• EU Commission adequacy decisions
• Standard Contractual Clauses
• Other appropriate safeguards

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Newsletter and Marketing

If you subscribe to our newsletter, we will use your email address to send you:

• Product updates and announcements
• Educational content and tutorials
• Special offers and promotions
• Company news and blog updates

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

16. Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.

ICO Website: ico.org.uk